In our managed services model, the value-add is quantitatively measured in terms of target Service Level agreements (SLAs). This is based on clearly defined parameters in project performance and quality. For our customers, this model helps them arrive at a predictable budget and they are billed at a fixed monthly cost plus unit cost per additional unit delivered.

Some key features of our managed services model:

• Inpleo takes end-to-end responsibility of set service lines and deliverables.
• Inpleo makes the decisions and takes the responsibility to provide the agreed set of deliverables.
• Budgets are mostly fixed for the entire piece of work, making it more like a fixed price managed services engagement.

In this case, Inpleo has a free hand in deciding how, where and with how many personnel the project can be delivered. We adopt this model only when work can be clearly scoped out, with clearly marked deliverables For this model to work, Inpleo should have an excellent understanding of the customer’s systems.

The customer’s role is that of a reviewer with the additional responsibility of contracts management and budget tracking. Inpleo will be responsible for selection of resources as well as managing stakeholder expectations there will be clearly marked SLAs for each deliverable.